Last revised: January 2023

By using FactR Limited’s SaaS product(s), you acknowledge and agree to our data collection, use, and deletion policies described in this section.

1. Right to Deletion: As a user of FactR Limited’s SaaS product(s), you have the right to request the deletion of your personal data and account. This includes any data you have provided to us or data collected in relation to your use of our services.

2. How to Request Deletion: To initiate a deletion request, please contact us using the online form below. Clearly state that you wish to have your personal data and/or account deleted. You may be required to provide additional information to verify your identity before we process your request.

3. Scope of Deletion: Upon receiving your request, we will delete your personal data from our records, subject to any legal or regulatory retention requirements. Please note that the deletion of your data may result in the termination of your access to our services and the inability to use our website effectively.

4. Response Time: We aim to respond to your deletion request within 30 days from the date of receiving your verified request. We will inform you of the reason and the extension period in writing if we require more time.

5. Exceptions: In certain cases, we may decline to delete your data, for example, if retaining the data is necessary for us to comply with our legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

6. Data Retention: We retain personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

When your request is completed, you will receive a confirmation email stating deletion has occurred.

You may also view FactR Limited’s Privacy Policy and Terms & Conditions